Accelerate the Momentum of Your Healthcare Flywheel
STUDER GROUP COACHING
Studer Group coaches hospitals and healthcare systems providing detailed framework and practical how-tos that create change. Studer Group coaches work side-by-side establishing, accelerating, and hardwiring the necessary changes to create a culture of excellence. In our work, Studer Group has identified a core of three critical elements that must be in place for great organizational performance once a commitment is made to the Pillar approach to goal setting and the Nine PrinciplesSM of Behavior.
Emergency Department Coaching Line
This is a comprehensive approach to improving service and operational efficiency in the Emergency Department. Our team of ED coach experts will partner with you to implement best practice, proven tools and tactics using our Evidence-Based Leadership approach to improve results in all five pillars- People, Service, Quality, Finance and Growth. Key deliverables include decreasing staff turnover, improving employee, physician and patient satisfaction, decreasing door to doctor times, reducing left without being seen rates, increasing upfront cash collections and increasing patient volumes and revenue.
Disruptive Behavior Coaching Line
Research suggests that nearly three out of four healthcare providers have experienced some type of disruptive or intimidating behavior in the course of their work. Studer Group has partnered with the Center for Patient and Professional Advocacy at Vanderbilt University Medical Center to help healthcare organizations address this issue. Comprehensive on-site coaching, assessment, gap analysis, facilitation, leadership training, and speaking are available for audiences including boards, senior leaders, physicians, and managers.
To learn more about Studer Group coaching, visit www.studergroup.com.
BOOKS: Categorized By Audience
Senior Leaders & Physicians
Leadership and Medicine
A book that makes sense of complex challenges of healthcare and offers a wealth of practical advice to future generations, written by Floyd D. Loop, M.D. Former Chief Executive Cleveland Clinic (1989-2004).
Engaging Physicians: A Manual To Physician Partnerships
A tactical and passionate roadmap for physician collaboration to generate organizational high performance, written by Stephen C. Beeson, MD.
Physicians
Practicing Excellence
This book, written by Stephen C. Beeson, MD, is a brilliant guide to implementing physician leadership and behaviors that will create a high performance workplace.
All Leaders
Hardwiring Excellence
A BusinessWeek Bestseller, this book is a road map to creating and sustaining a "Culture of Service" and "Operational Excellence" that drives bottom-line results.
Written by Quint Studer
Results That Last
A Wall Street Journal bestseller, by Quint Studer, that teaches leaders in every industry how to apply his tactics and strategies to their own organizations to build a corporate culture that consistently reaches and exceeds its goals.
Hardwiring Flow: Systems and Processes for Seamless Patient Care
Drs. Thom Mayer and Kirk Jensen, delve into one of the most critical issues facing healthcare leaders today. Patient flow.
Eat That Cookie: Make Workplace Positivity Pay off...For Individuals, Teams, and Organizations
Written by Liz Jazwiec, RN, this book is funny, inspiring, relatable, and is packed with realistic, down-to-earth tactics to infuse positivity into their culture.
"I'm Sorry to Hear That..." Real Life Responses to Patients' 101 Most Common Complaints About Health Care
When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization. Authored by Susan Keane Baker and Leslie Bank.
What's Right in Health Care: 365 Stories
A collaborative effort of stories from healthcare professionals across the nation. This 742 page book shares a story a day submitted by your friends and colleagues. It is a daily reminder about why we answered this calling and why we stay with it-to serve a purpose, to do worthwhile work, and to make a difference.
101 Answers to Questions Leaders Ask
Written by Quint Studer and Studer Group coaches, this book offers practical, prescriptive solutions to some of the many questions he's received from healthcare leaders around the country.
Nurse Leaders and Nurses
The Nurse Leader Handbook: The Art and Science of Nurse Leadership
By Studer Group senior nursing and physician leaders from across the country, is filled with knowledge that provides nurse leaders with a solid foundation for success. It also serves as a reference they can revisit again and again when they have questions or need a quick refresher course in a particular area of the job.
Inspired Nurse and Inspired Journal
By Rich Bluni, RN, this book helps maintain and recapture the inspiration nurses felt at the start of their journey with action-oriented "spiritual stretches" and stories that illuminate those sacred moments we all experience.
Emergency Department Team
Excellence in the Emergency DepartmentWritten by Stephanie Baker, RN, CEN, MBA, this book is filled with proven, easy-to-implement, step-by-step instructions that will help you move your emergency department forward.
MAGAZINES
Hardwired Results - Issue 11, 2009
Tools to create accountability and add dollars to your bottom line
ARTICLES
Keep Your Patients Coming Back
MGMA Connexion
August 2008
Quint Studer on 5 Important Issues Facing Healthcare Leaders
The Hospital Review
November 14, 2008
Unlocking the FEAR Foothold
Quint Studer
March 2009
Evidence-Based Leadership
Projects@Work
Quint Studer
How to Achieve and Sustain Excellence
Healthcare Financial Management
SOFTWARE SOLUTIONS
Leader Evaluation ManagerTM: Results Through Focus and Accountability
Studer Group's Leader Evaluation Manager is a web-based application that automates the goal setting and performance review process for all leaders, while ensuring that the performance metrics of individual leaders are aligned with the overall goals of the organization. By using Leader Evaluation Manager both leaders and their supervisors will clearly understand from the beginning of the year what goals need to be accomplished to achieve a successful annual review, can plan quarterly tasks with completion targets under each goal, and view monthly report cards to manage progress.
INSTITUTES
Taking You and Your Organization to the Next Level with Quint Studer
Learn the tools, tactics and strategies that are needed to Take You and Your Organization to the Next Level at this two-day institute with Quint Studer and Studer Group's Coach Experts. You will walk away with your passion ignited, and with Evidence-Based LeadershipSM strategies to create a sustainable culture of excellence.
Nuts and Bolts of Operational Excellence in the Emergency Department
Improve patient flow and build service and operational excellence in your Emergency Department as Jay Kaplan, MD, FACEP and Stephanie Baker, RN, MBA, CEN, both with extensive and ongoing real-life ED experience, share proven tactics such as Provider in Triage, Rounding for Outcomes, Discharge Phone Calls, Key Words at Key Times and AIDETSM.
What's Right in Health CareSM
One of the largest healthcare peer-to-peer learning conferences in the nation, What's Right in Health CareSM brings organizations together to share ideas that have been proven to make healthcare better.