ISBN: 9780974998602
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Author: Quint Studer
How do you take your organization to the next level? With passion, purpose, and worthwhile work.
In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.
Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles® to:
- Increase employee, physician, and patient satisfaction;
- Lower employee turnover;
- Improve quality;
- Grow market share; and
- Increase revenue while reducing costs.
As the results occur, momentum builds, and the Healthcare FlywheelSM turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.
Hardwiring Excellence hits the BusinessWeek bestseller list. Click here to see the list.
Hardwiring Excellence reaches #6 on Amazon's top-selling paperback business books list. Click here to see the St. Louis Post-Dispatch's article.
Testimonials
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"Quint Studer's Nine PrinciplesSM of Service and Operational
Excellence provide the missing link between people power
and strong financials. It's about courageous leadership."
Richard L. Clarke, FHFMA, President & CEO, Healthcare Financial Management Association
About the Author
Quint Studer, CEO & Founder of Studer Group, is considered by many to be the main impetus for developing tools and techniques for organizations attaining great results. The systems he and Studer Group have developed hardwire techniques and behaviors to sustain these great results. Quint has done it.
After ten (10) years teaching special education, Quint entered healthcare in 1984 as a Community Relations Representative. From 1984 until starting the Studer Group, Quint served as a Department Director, Vice President, and Senior Vice President at a number of organizations and President of Baptist Hospital in Pensacola, Florida. Each of these experiences built a platform for creating tools, techniques, and systems to improve performance and, most importantly, patient care. Due to numerous requests by organizations for assistance, the Studer Group was formed in 2000.
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