The learning objectives are:
The targeted audiences for this DVD are ED nurse leaders, physicians and staff who are ready to implement a proven strategy that improves outcomes in decreasing Left Without Being Seen, decreasing Leaving Against Medical Advice, decreasing Patient Falls, decreasing Call Lights and Family/Patient Approaching the Nurses Station and improving Patient Satisfaction.
This DVD shares the actual training that was done by 32 Emergency Departments in the nation who participated for the 4-week study that achieved the tremendous results in the aforementioned areas.
Your Emergency Department is the "front door" to your hospital, making it a critical success factor for your organization. "Nuts and Bolts of Service and Operational Excellence in the Emergency Department" will provide you with the nuts and bolts of service and operational excellence to help you create a culture in your ED that is built to last. Click here to learn more.