Studer Group's quarterly magazine. Theme: Break-Through Strategies

10 pages. Includes nine "first mover" strategies to create and sustain excellence across the Five Pillars: People, Service, Quality, Finance, and Growth.

This issue highlights strategies and tactics used by organizations in Studer Group's national learning lab to get break-through results. Free downloadable tools and samples from Studer Group's website are recommended for a fast start on implementation. Articles include:

• "Give Your Nurses Back 166 Hours Every Month"
• "Cut Door to Pain Medication Time in the ED"
• "Grow Volume by Aligning Accountability"
• "Improve Community Health through Cross-Referrals"
• "Re-Recruit High and Medium-Performing Employees, De-Select the Low Performers"
• "Increase Access with Pre-Visit Phone Calls"
• "Hardwire the Five Fundamentals of Service"
• "Step Up Communication to Move Results Faster"
• "Use a Leadership Checklist"