Studer Group's quarterly magazine. Theme: Excellence in the Emergency Department

12 pages. Articles include how to cut turnaround time with fast track; boost ED reimbursement; improve patient safety with ED communication tools; exceed patient expectations with ancillary services; reduce patients who leave without treatment; and raise patient satisfaction through discharge phone calls. Also included: an interview with two ED medical directors and a self-test: Is Your ED Hardwired for Excellence? This issue details strategies and tactics to create and sustain service and operational excellence in the emergency department. Articles include:

• ''Cut Turnaround Time with Fast Track''
• ''Boost ED Reimbursement''
• ''Improve Patient Safety with ED Communication Tools''
• ''Ancillary Services Can Exceed Patient Expectations''
• ''Reduce Patients Who Leave without Treatment''
• ''ED Medical Directors Speak Out''
• ''Discharge Phone Calls Deliver''
• ''Self-Test:Is Your ED Hardwired for Excellence?''