VOLUME FOUR: Discharge Phone Calls
Consistently, top-performing organizations implement a process for calling patients within 24-48 hours after discharge. In the video, Quint Studer explains how to use discharge phone calls to demonstrate empathy, improve clinical outcomes, learn about the patient?s perception of service, and encourage reward and recognition of staff. The video also includes an example of a nurse making a follow-up phone call to the home of a patient discharged from her floor.