Studer Group's quarterly magazine. Theme: Employee Loyalty

10 pages. Article topics include Rounding for Outcomes, the power of thank you notes, a case study of Delnor Community Hospital, and a leadership self-test.

This issue is sequenced with in-depth information, downloadable tools and links to further reading on how to hardwire Rounding for Outcomes and Employee Thank You Notes to sustain service and operational results. Feature stories include "Rounding for Outcomes: How to Increase Employee Retention and Drive Higher Patient Satisfaction" by Studer Group Coach Barbara Hotko, R.N., M.P.A; a case study of results at Delnor Community Hospital; Q&A with Studer Group Coach Lucy Crouch, R.N. on "Maximizing the Power of Thank You Notes" and a self-test "Are you an Engaged Leader?" with recommended actions based on the score.