Author: Stephen Beeson, MD
So much of a medical organization’s success rides on the leadership, conduct and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician—in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of "managing" a clinical practice—do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions.
Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves. This book addresses:
- Why hardwiring a Culture of Excellence into your organization is so critical
- Why physician engagement and leadership is fundamental to organizational improvement
- How to create physician "buy in" to system wide organizational change
- How to select, train and position a physician champion to lead a commitment to excellence
- How to create collaboration, trust, partnership, and loyalty with patients through trained physician behaviors
- How to use measurement of patient satisfaction to improve and incentivize physician performance
- How to execute effective service recovery with dissatisfied patients
- How to manage difficult clinical patient situations
- How to select physicians for your group that match your medical group’s culture
- How to improve physician satisfaction through an organizational journey to excellence
Throughout this inspiring and enlightening book, Beeson constantly reminds us why and how physicians—and indeed, health care organizations themselves—change and establish a reputation for being the best. "Change will occur when the best day we have is the one that is measured by the unmistakable fulfillment that comes to us from patients through our provision of kindness and compassion," writes Beeson. "Sustained change happens when physicians realize that we can cure sometimes, but we can make a difference with every patient, every time." When physicians, health care leaders and everyone caring for patients embraces these values, and change is fueled by the passion to make a difference, the prospect for the Culture of Excellence within any organization becomes possible.
Testimonials
-
"This is an excellent manual and should be required reading for all
physicians, including medical students."
Floyd D. Loop, M.D., Former CEO, Cleveland Clinic (1989-2004)
Studer Group Medical Advisor
-
"This is an amazing articulation of the secrets of the successful patient visit. Every provider, no matter how good, can benefit from Dr. Beeson?s pearls."
David Spees, M.D., Family Medicine Physician
-
"A very practical how-to guide. Addressed virtually all areas of push back!"
Steven Gabbe, M.D., Dean, Vanderbilt University School of Medicine
-
"Packed with valuable suggestions and tools that I can easily incorporate into my own practice as an individual physician. I came away from this book inspired to be a leader?"
Phil Yphantides, M.D., Family Medicine Physician
About the Author
Dr. Stephen Beeson is a nationally recognized speaker who has provided tools and tactics for engaging and training physicians to medical groups and hospitals throughout the country. Dr. Beeson's physician training efforts have focused on providing tactical behaviors to physicians to improve patient care and drive organizational performance through physician engagement, leadership and performance improvement.
Stephen Beeson is a board-certified family medicine physician practicing with Sharp Rees-Stealy Medical Group. In 2002, Dr. Beeson was selected by Sharp HealthCare leadership to serve as the Physician Fire Starter for the Sharp Experience, an organizational commitment to service and operational excellence. Dr. Beeson's patient satisfaction ranks him in the 99th percentile nationwide, and the San Diego County Medical Society voted him as one of San Diego's Best Physicians in 2005, 2006, 2007 and 2008. Recently, Dr. Beeson was a recipient for the Center of Recognized Excellence Award for Individual Service Excellence, and Sharp HealthCare was the recipient of the prestigious Malcolm Baldrige Award for 2007 for organizational performance.
Related Files:
