This issue features interviews, case studies, and calculations that demonstrate financial return on investment for tools and practices that drive service and operational excellence. Learn how to:

• drive clinical quality with objective leader evaluations
• cut malpractice claims when patients wait less
• determine ROI from physician training
• calculate ROI in the emergency department
• use an interactive ED calculator to find new revenue
• reduce falls, overtime, and lost charges with hourly rounding
• improve hospice financials with leadership training
• make the connection between financial returns and patient satisfaction
• speak "ROI"