Attention Studer Group Partners
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Tactics Discussed:

• Requirements and expectations outlined in the July 2008, Joint Commission Sentinel Alert on Behaviors that Undermine a Culture of Safety
• Gap analysis of your organization’s performance to the alert
• Key tactics you can implement now to address the alert
• Key tactics that require additional processes, policies and resources to fully address the alert
• How to engage senior leaders in understanding the JCAHO requirements
• Next steps to implement a comprehensive strategy addressing the new requirement

Presenters:

Jim Pichert, PhD, Professor of Medical Education
James W. Pichert, of Nashville, TN, is an educational psychologist with special interests in learning and instruction. He is currently Professor of Medical Education at Vanderbilt University School of Medicine, where he has been a faculty member since 1979. His M.S. and Ph.D., both in education, were earned at the University of Illinois at Champaign-Urbana. He received a B.S. in educational research from Bucknell University in Lewisburg, PA. Jim has published more than 150 articles in education and health-related journals, has presented his research at many scientific meetings, and has received several awards. Jim works with Medical Center faculty members associated with Vanderbilt?s Office of Risk Management to develop and test programs on quality care, error reduction and risk management for health professionals.

Colleen Thornburgh, MS, Coach, Studer Group
An experienced healthcare, training and leadership executive, Colleen brings over 20 years of learning knowledge to the Studer Group. Prior to joining SG, Colleen was the Chief Learning Officer for Children?s Healthcare of Atlanta, one of the country?s leading and largest pediatric healthcare systems. Under Colleen?s leadership, Children?s was recognized by Training Magazine as one of the country?s Top 100 learning organizations for five consecutive years! As a coach for Studer Group, Colleen works with organizations creating and implementing results-oriented leadership development processes and institutes. She also leads coaching for Selecting and Retaining Talent and highmiddlelow® performer conversations. In addition to coaching, she works in research and development for Studer Group leading webinars and new product development.