Engaging Physicians: A Manual To Physician Partnerships, a new book by Dr. Stephen C. Beeson, is a tested, staged approach to create physician loyalty, improve physician partnership and generate superior organizational performance.
Liz Jazwiec gets in her new book, Eat THAT Cookie! How Workplace Positivity Pays Off...For Individuals, Teams and Organizations. In her darkly humorous, ever-so-slightly sarcastic style -after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.)
Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.
Few other professions afford the opportunity to impact lives on such a profound level, not only physically but emotionally and spiritually as well. Yet the same qualities that make nursing so deeply rewarding can also make it a challenge, over time, to sustain your energy and passion. Inspired Nurse helps us maintain and recapture those elusive qualities.
Click here to read an excerpt.
Write Your Way To Inspiration.
Your work as a nurse brings many inspiring moments. By setting aside time to explore and reflect on these events in writing, you can more fully integrate their gifts into your daily life.
Inspired Journal was created to help you do just that.
It's Now Or Never: Eliminate Costly Never Events
This issue focuses on ways to maximize revenue and reduce costs in a down economy. It includes seven organizational case studies, a feature story on eliminating Never Events, and a self-test: Has Your Organization Maximized Revenue and Cut Avoidable Costs?
From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.
Authored by Susan Keane Baker and Leslie Bank
Results That Last Audio Book is brought to you by popular demand.
Healthcare leaders typically read "general business" books and figure out how to apply them to a healthcare setting. Quint's new book, Results That Last, represents a unique opportunity to share the tremendous progress our industry is making with leaders in other business arenas.
Results That Last audio book comes to life as Quint narrates and teaches leaders in every industry how to apply his tactics and strategies to their own organizations to build a corporate culture that consistently reaches and exceeds its goals. He has a gift for helping struggling companies implement and hardwire brilliantly simple fixes that solve larger problems in a self-perpetuating, almost organic way. Written in a conversational, easy-to-read format, each chapter includes compelling real-world stories that bring Studer's prescriptions to vibrant life. Results That Last audio book offers sound, proven tactics for turning troubled businesses into consistent moneymakers. It's a great listen to while driving to work.
Results That Last has been listed on the Wall Street Journal's list of bestselling business books. This means that when many non-health care leaders are reading Results That Last, they are seeing that there is much to be learned from leaders in health care. To those who have purchased Results That Last and given it to leaders you know, thank you.
To order Results That Last Audio Book, please click Add to Cart below. You will receive an email with your download information.
Related Audio: Listen to Quint discuss Results That Last in an interview with Jim Blasingame on The Small Business Advocate® Show.
Related Files: Results that Last Flyer
In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.
(Bulk Pricing available)
Built in partnership with Vanderbilt University Medical Center and Studer Group, the Building Patient Trust with AIDETSM training DVD is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDETSM: Acknowledge, Introduce, Duration, Explanation and Thank You.
Participants will learn the what, why and how of reducing patient anxiety, improving clinical outcomes and creating a better patient experience with AIDETSM.
Thanks to requests from Institute attendees, the Passion & Purpose CD featuring The Calling, which speaks of the journey of those who are drawn to make a difference with their life's work, is now AVAILABLE.
"It is our hope to make a difference. Our belief is that these songs can make a difference, and the pure passion and commitment that has driven this project is bigger than the three of us. It's really about all of you who had heard a personal calling." Quint Studer
