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Why is it vitally important to focus on and transform physician-hospital relationships, alignment, satisfaction and loyalty?
What in the eyes of a physician makes a hospital "a great place to practice medicine?" What are the critical success factors? What are the top drivers for physician satisfaction?
How do you achieve these? How does a hospital create highly satisfied, loyal, and aligned physicians?
Quint Studer, Founder & CEO of Studer Group, presents "Alignment, Action & Accountability" at Studer Group's National Conference, What's Right in Health Care.
Engaging Physicians: A Guide to Physician Partnership is a sequenced and tested pathway of engaging physicians. The intended outcomes of this presentation are to improve physician satisfaction and create physician receptiveness to organizational change efforts. The methods reviewed are strategies from the some of the best organizations in the country including Malcolm Baldrige recipient Sharp HealthCare. The strategies discussed in this session include tactics to build physician confidence and trust in the leadership team, conducting physician surveys, creating physician satisfaction teams, communicating physician stoplight reports, orienting new medical staff and rounding on physicians.
Joe Scarborough, Host of MSNBC's Morning Joe / Fmr. Congressman (R-Fla.), presents "Impact of Washington Politics on Healthcare" at Studer Group's National Conference, What's Right in Health Care.
Rich Bluni, RN, National Speaker & Coach, Studer Group, presents "Inspired Care" at Studer Group's National Conference, What's Right in Health Care.
Bob Murphy, RN, Esq., FACHE, Senior Leader & National Speaker, Studer Group, presents "Critical Leadership Skills That We All Need, But Rarely Learn Through Formal Training" at Studer Group's National Conference, What's Right in Health Care.
Liz Jazwiec, RN, National Speaker, Studer Group, presents "Driving Negativity Out of the Workplace" at Studer Group's National Conference, What's Right in Health Care.
Jay Kaplan, MD, FACEP, Medical Director, Studer Group, presents "Professional Wellbeing & Resilience During Difficult Times" at Studer Group's National Conference, What's Right in Health Care.
At the end of this session, the participant will be able to describe how the patient perception of quality care is integrated into quality improvement efforts; respond to common questions routinely asked about HCAHPS with up-to-date information available from the CAHPS team and CMS; and implement steps to ensure their organization is leveraging HCAHPS results as a critical indicator for healthcare quality.
We are sometimes reluctant to confront behavior that does not align with the standards of our organization because we are afraid we will jeopardize a relationship or because we aren't sure how to deliver the message. In either case, the cost of our silence is that we permit the behavior. In essence, we endorse the behavior: what we permit, we promote. If you allow behavior to occur such as, tolerating leaders that treat employees badly, you are in essence promoting it, resulting in reduction of productivity and low morale.
It may be that at times leaders permit things because they do to not know how to handle them. In this session you become fully aware of what your organization is permitting, thus promoting.
This DVD provides the how-tos for implementing Emergency Department hourly rounding on patients to improve safety, quality and patient satisfaction, and shows what hourly rounding looks like with use of vignettes shot in a large emergency room.
This DVD demonstrates the training and execution of Emergency Department rounding that was conducted in the study, The Effects of Emergency Department Staff Rounding on Patient Safety and Satisfaction which will be published by the Journal of Emergency Medicine in September 2008.
Emergency Department Rounding Support Tools
Train your leaders on the core leadership competency of Selecting and Retaining high performing staff. This self-instructional series includes a facilitator's guide, implementation sheet, one participant guide and a DVD. Additional participant guides are available for $25.00 through Fire Starter Publishing.
Would you like to know about a proven strategy to reduce your call lights by as much as 38% and allow your nurses more time to spend providing direct patient care?
Studer Group is excited to announce a Studer Group Patient Care Model and new video/DVD training that contains a key strategy we call Hourly Rounding. Hourly Rounding is not only a call light reduction strategy, but also a proven tactic to reduce patient falls by 50%, reduce skin breakdowns by 14% and improve patient satisfaction scores an average of 12 mean points.
By implementing the Must Haves, health care organizations around the country are seeing better bottom-line results, including increased volume and decreased length of stay, as well as improved clinical outcomes, staff retention and recruitment.
Studer Group developed the Must Haves video series to help organizations hardwire these breakthrough practices into their culture. The videos consist of live lectures by Studer Group founder Quint Studer, followed by role-plays to let the participants see each of the Must Haves in action.
Action Grids Develop a plan to define the next steps, who is responsible for taking them and when, and how to hardwire them into your organization.
Participant Implementation Guides Use this invaluable resource for the training itself as well as for implementing the actions identified during the training. The workbook includes feedback discussion sheets and other helpful tools designed to help participants integrate each of the Must Haves into their regular routine.
Rounding for Outcomes featuring a presentation by Quint Studer as well as video clips of three rounding examples. You will watch a senior leader, unit leader and environmental service leader rounding and applying the principles and then hear Quint's debrief of their actions.
Selection and the First 90 Days featuring a presentation by Quint Studer as well as four video segments, which allow you to see the peer interview process planning meeting, the interview, the post meeting and a 90-day meeting with an employee.
Key Words at Key Times featuring a presentation by Quint Studer as well as four vignettes that show how to effectively introduce this concept to your staff and examples of how to use it in very common patient and family encounters.
Built in partnership with Vanderbilt University Medical Center and Studer Group, the Building Patient Trust with AIDETSM training DVD is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDETSM: Acknowledge, Introduce, Duration, Explanation and Thank You.
Participants will learn the what, why and how of reducing patient anxiety, improving clinical outcomes and creating a better patient experience with AIDETSM.
