HCAHPS and Process of Care Measures: The Foundation of Value-Based Purchasing and Reimbursements
There is a clear connection between quality and patient satisfaction. HCAHPS has elevated our attention to delivering patient-centered care. Historically, some have considered patient satisfaction "soft" or a "nice to have." Never has this been less true than it is today. The patient's perception of his or her care is a tangible reflection of your delivery of quality care.
Many HCAHPS questions offer feedback on issues that impact core clinical quality, such as communicating medication side effects, managing pain well, and explaining discharge instructions in a way patients can understand. By involving them in the redesign of care and quality improvement, we improve our opportunity for quality, efficiency, better clinical outcomes, and reimbursement maximization.
Another key to improving results is collaboration throughout an organization. Having that alignment creates ways for accountability and ensures we all have not only the same goal, but the roadmap to achieve it.
Resources
Still time to save! Take 10% off until May 31st with discount code INNW. As value-based purchasing changes the healthcare landscape forever, organizations need to execute quickly and consistently, achieve better outcomes across the board to sustain improvements and reduce readmissions. Click here to read more and see HCAHPS composites broken down with steps to improve. |
Still time to save! Take 10% off until May 31st with discount code INNW. By frequently reviewing performance on what’s most important to a patient throughout his or her stay, hospitals can exceed the patient’s expectations and ensure better clinical outcomes. This is just one of the tactics The Nurse Leader Handbook illustrates. Click here to read more and learn how to improve quality patient care and collaboration with staff and physicians. |
Still time to save! Take 10% off until May 31st with discount code INNW.
The ED experience has such an impact on the patient’s perception of care as an inpatient, making that good first impression critical. It also provides a powerful way for a hospital to differentiate itself from competitors. Excellence in the Emergency Department gives you the tools that can help improve your ED. Click here to read more. |
Training DVD Series
Hourly Rounding®: Improving Nursing and Patient Care Excellence Nationally the 3rd lowest scored HCAHPS composite is “Patients always received help as soon as they wanted.” Hourly Rounding® is a proven tactic that can help you move your results in not just this but in several care measures Still time to save! Take 10% off until May 31st with discount code INNW. |
Simple acronym with outstanding results. Check out two of our AIDET® Training DVD series to learn how they can help your organization today!
Still time to save! Take 10% off until May 31st with discount code INNW. |
Physician and Nurse Collaboration
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The Great Employee Handbook is a valuable resource to help align and engage your entire organization. Short and to the point chapters allow you to dive right in. Click here to learn more. |
From the author of the bestselling and highly acclaimed Practicing Excellence, comes a tactical roadmap for physician collaboration to generate organizational high performance. Click here for more information. |
Straight A Leadership offers a wealth of thoughtful, evidence-based insights on addressing the three "A's" in light of an organization's external environment. Provides a "tool kit" that will help get the organization moving in the right direction. Click here to read more. |
Celebrating EMS Week May 20-26
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On behalf of Fire Starter Publishing, we wish you a happy week of celebration and truly value the work you do each and every day.
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Free Downloadable Resources
- Cross-Department Collaboration: A Nurse Leader’s Perspective
- Physician Preference Card Sample
- Value Based Purchasing at a Glance
- How can we better create accountability in our organization?
Interested in more resources? Becoming a partner with Studer Group provides many more resources and benefits. To learn more about Studer Group and our coaching, visit www.studergroup.com.
Free Webinars
Skills Labs 101: How a "Practice Makes Permanent" Tool Moves HCAHPS Results, Accelerates Improvements and Influences Culture
Click here to view more free webinars currently showing on www.studergroup.com
Studer Group Institutes
The HCAHPS Summit
This intensive two-day institute will immerse you in the behaviors and tactics proven to improve HCAHPS results and drive clinical quality. You'll discover the cultural factors that hold employees accountable and accelerate your ability to provide the kind of transformative care organizations need to thrive in the Age of Quality.
- August 23-24: Minneapolis, MN
You'll learn exactly how to drive improved results during the first VBP performance period. You'll walk away with specific tactics proven to get fast results in the areas that truly count. Click here to learn more.
- June 6-7: Toronto, CA
- August 1-2: Chicago, IL
Can't send your entire department to an institute? Studer Group has several national speakers available to come to you! They will visit your organization and speak to your entire team on the most pressing issues and the best practices that solve them. Visit www.studergroup.com/wespeak to learn more.
