Training Videos for Studer Group Partners
Studer Group Partners can view training videos online, 24 hours a day. To see which videos your organization can access, please view your partner page.
AIDETSM Five Fundamentals of Patient Communication
AIDET - Acknowledge, Introduce, Duration, Explanation and Thank You - is a powerful communication tool. When interacting with patients, gaining trust is essential for obtaining patient compliance and improving clinical outcomes. AIDET is a simple acronym that represents how we can gain trust and communicate with people who are nervous, anxious, and feeling vulnerable. Studer Group has created AIDET as a comprehensive training tool that will enhance communication within your organization.
Building Patient Trust with AIDETSM
This AIDET training video is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDET: Acknowledge, Introduce, Duration, Explanation and Thank You. Participants will learn the what, why and how of reducing patient anxiety, improving clinical outcomes and creating a better patient experience with AIDETSM.
Emergency Department Rounding
This video provides the how-tos for implementing Emergency Department hourly rounding on patients to improve safety, quality and patient satisfaction, and shows what hourly rounding looks like with use of vignettes shot in a large emergency room. It also demonstrates the training and execution of Emergency Department rounding that was conducted in the study, The Effects of Emergency Department Staff Rounding on Patient Safety and Satisfaction published by the Journal of Emergency Medicine.
highmiddlelow® Performer Conversations
It is crucial that any organization have a method to re-recruit high performers, continue to develop middle performers and move low performers "up or out" of the organization. If not, organizations hit a wall where progress slows and they cannot achieve their full potential. Based on work with hundreds of healthcare organizations, Studer Group has developed a critical management approach for moving organizational performance called highmiddlelow.
Hourly Rounding
Would you like to know about a proven strategy to reduce your call lights by as much as 38% and allow your nurses more time to spend providing direct patient care? Hourly Rounding is not only a call light reduction strategy, but also a proven tactic to reduce patient falls by 50%, reduce skin breakdowns by 14% and improve patient satisfaction scores an average of 12 mean points.
Selecting Talent
Train your leaders on the core leadership competency of Selecting and Retaining high performing staff.