About Fire Starter Publishing

Fire Starter Publishing offers intellectual resources for healthcare professionals. Through our books, magazine, and other products, FSP strives to inform healthcare workers of prescriptive to-dos and inspire passion that will encourage action to create change. Our mission is to provide the tools and inspiration to make healthcare better for employees, physicians, and patients.

For over 13 years, Fire Starter Publishing has been providing resources to healthcare organizations across the United States, Australia, Canada, China, New Zealand, and Japan. With over one million publications in circulation, we are a trusted source many healthcare professionals look to for proven tactics and tools to help improve employee satisfaction and patient perception of quality care.

FAQ

What forms of payment do you accept?

  • Credit Cards: Visa, Master Card, American Express, and Discover
  • Checks
  • Purchase Orders

Who do I make the payment out to?

Studer Group® LLC
P. O. Box 71676
Chicago, IL 60694-1676
 

When placing a purchase order, what information is needed?

You will need to provide your name, shipping address, billing address, telephone number, email address, and purchase order number.

Can I get a copy of Fire Starter Publishing’s W-9?

Please click here for a copy of Fire Starter Publishing’s W-9.

How can I get a copy of an invoice for a previous order?

  • Log in to www.firestarterpublishing.com with your email address and password
  • Click on “My Account” at the top right corner of the home page
  • Click on “Orders” tab
  • Choose which order number you need an invoice for and print

How can I track my package?

  • Log in to www.firestarterpublishing.com with your email address and password
  • Click on “My Account” at the top right corner of the home page
  • Click on “Orders” tab
  • Locate the order number you want to track and click on the tracking number
  • You will be able to view status of your delivery on UPS website

what if my items are damaged or wrong?

For any orders received that have been damaged in transit, Fire Starter Publishing will provide you with a replacement of the damaged item, at no cost to you. Contact us immediately upon receipt of damaged products to facilitate the exchange and we will provide the appropriate address for your return, which will be covered at Fire Starter Publishing’s expense.

Can I use third party shipping?

We do not accept third party shipping. We utilize the excellent service of UPS to provide great service at competitive rates for shipping our products.

What is your return policy?

To facilitate returns or exchanges of books purchased directly from Fire Starter Publishing and ensure proper credit to your account, the following conditions must be met:

  • All refunds and exchanges must be requested within 60 days of delivery and received at our processing facility within two (2) weeks of our receipt of your request. Contact us to get started.  
  • Refunds and exchanges will not be available for publications no longer in print, downloadable products, and streaming products.  
  • Following receipt of your return or exchange request, we will provide you with written confirmation of your request, along with the address where you should send all items being returned.
  • Books must be packed carefully and with sufficient packaging material to prevent in-transit damage.
  • The invoice or/and order number and date on which the books were billed must be provided with the return. Books returned with this information and in saleable condition may be returned for a full refund (based on unit price and sales taxes paid). Shipping costs paid on the order will not be refunded.
  • For eligible returns, refunds will be issued within 10 business days following processing of the return.
  • Freight charges for the return or exchange of books must be paid for by the customer. Freight collect shipments will be refused. For your protection, we highly recommend using a traceable shipping method such as UPS or FedEx Ground. Fire Starter Publishing is not responsible for returns lost in transit.

Where do I send returns?

Please send all items being returned to the address provided in our Return Request Confirmation. Any returns sent to our corporate office will not be processed.