About Fire Starter Publishing

Fire Starter Publishing offers intellectual resources for healthcare professionals. Through our books, videos, magazine, and other products, FSP strives to inform healthcare workers of prescriptive to-dos and inspire passion that will encourage action to create change. Our mission is to provide the tools and inspiration to make healthcare better for employees, patients, and physicians.

For over 9 years, Fire Starter Publishing has been providing resources to healthcare organizations across the United States, Australia, Canada, China, New Zealand, and Japan. With 900,000 publications in circulation, we are a trusted source many healthcare professionals look to for proven tactics and tools to help improve employee satisfaction and patient perception of quality care.

FAQ

What forms of payment do you accept?

  • Credit Cards: Visa, Master Card, American Express, and Discover
  • Checks
  • Purchase Orders
  • Invoicing available

Who do I make the payment out to?

Fire Starter Publishing
350 West Cedar Street, Suite 300
Pensacola, FL 32502

When placing a purchase order, what information is needed?

You will need to provide your name, shipping address, billing address, telephone number, email address, and purchase order number.

Can I get a copy of Fire Starter Publishing’s W-9?

Please click here for a copy of Fire Starter Publishing’s W-9.

How can I get a copy of an invoice for a previous order?

  • Log in to www.firestarterpublishing.com with your email address and password
  • Click on “My Profile” at the top right corner of the home page
  • Click on “Registration and Order History” tab
  • Choose which order number you need invoice for and print

How can I track my package?

  • Log in to www.firestarterpublishing.com with your email address and password
  • Click on “My Profile” at the top right corner of the home page
  • Click on “Registration and Order History” tab
  • Click on the order number you want to track
  • Once in the order you are searching, select “click here to track your package”
  • You will be able to view status of your delivery on UPS website

Can I preview a video before purchasing?

There is a 30 day preview period after purchasing a video where if it does not meet your needs or expectations, you can return it for a full refund. Please see our return policy for more details.

Can I use third party shipping?

We do not accept third party shipping. We utilize the excellent service of UPS to provide great service at competitive rates for shipping our products.

What is your return policy?

In order to facilitate returns and ensure proper credit to your account, the following conditions must be met:

  • Books must be packed carefully and with sufficient packaging material to prevent in-transit damage.
  • The invoice or/and order number and date on which the books were billed must be provided with the return. Books returned with this information and in saleable condition will be credited 100 percent of the invoice price minus shipping.
  • Freight charges for returning books must be *paid for by the customer. Freight collect shipments will be refused. For your protection, we highly recommend using a traceable shipping method such as UPS or FedEx Ground. FSP is not responsible for returns lost in transit.
  • If purchased with a credit card, the return must be made within 60 days of the purchase date in order to issue a credit back to your card. After 60 days, a check request must be made and you will need to contact the Fire Starter Publishing team.

*Any orders received damaged upon receipt by the customer, Fire Starter Publishing will provide a replacement order at no cost to the customer. Damaged products will need to be shipped back to Fire Starter Publishing at Fire Starter Publishing’s expense. Contact us immediately upon receipt of damaged products to facilitate the exchange.

Where do I send returns?

Garvey Group
Attn: FSP Returns
4601 S. 5th Street
Milwaukee, WI 53207

*All returns must be sent to the above address. Any returns sent to our corporate office will not be processed.