The Most Valuable On-the-Job Skills Come from Experience—But You Don't Have to Work a Lifetime to Master Them.
Healthcare Leadership. In the book, Hardwiring Excellence, author Quint Studer offers a practical how-to guide for creating and sustaining a healthcare culture
The purpose of this training package is to assist instructors using Hardwiring Excellence: Purpose, Worthwhile Work, and Making a Difference, along with the accompanying PowerPoint slides.
The purpose of this training package is to assist instructors using Hardwiring Flow, Systems and Processes for Seamless Patient Care along with the accompanying PowerPoint slides.
You know you have great healthcare providers. But are your systems and processes letting them maximize the time they spend with patients? It's a deeply important question. Even the best, most talented, most compassionate healthcar...
Outpace and outperform the industry in patient experience improvement and the HCAHPS outcomes that reflect it. This revised and updated book explains how.
To Get Health System Leaders and Physicians Working Together, We Must Tackle Physician Burnout
This is a book about physician burnout. It’s also a book about physician engagement. Why? Because these two concepts are de...
A lot of books have been written on leadership, but few have told the brutal—and funny—truth quite like this one. In her trademark sarcastic style Liz Jazwiec continues her mission to eradicate victim thinking. She sh...
The High Reliability Toolkit is powerful and comprehensive set of 15 tools and tactics for planning, executing, and sustaining improvement. This suite of templates, guides, and checklists are specifically designed to help administrato...