Hardwiring Excellence

By: Quint Studer

Click here to access the Hardwiring Excellence chapter tools.

How do you take your organization to the next level? With passion, purpose, and worthwhile work.

In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.

Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles® to:

  • Increase employee, physician, and patient satisfaction;
  • Lower employee turnover;
  • Improve quality;
  • Grow market share; and
  • Increase revenue while reducing costs.

As the results occur, momentum builds, and the Healthcare FlywheelSM turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.

Hardwiring Excellence
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