"I'm Sorry to Hear That.." Real Life Responses to Patients' 101 Most Common Complaints About Health Care provides you with:
- More than 300 responses you can choose from when patients complain about billing, service quality, their environment, your colleagues and communication.
- A training resource for staff education programs.
- A fast way to help new staff members feel comfortable responding to complaints.
- A tangible tool provided to staff to demonstrate your organization's commitment to service excellence.
- Suggested wording that can be incorporated into written responses to patients.
- Ideas that you can use today to respond to the 101 most common complaints about health care.