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  • All Outcomes
  • Nurse Communication
  • Align Goals
  • Always Quiet
  • Cleanliness
  • Communication of Medication
  • Courtesy of staff
  • Discharge Instructions
  • Doctor Communication
  • Explanation of Tests/Treatments
  • Financial Impact/ROI
  • Increase Employee Engagement
  • Increase patient satisfaction for ED treatment
  • Increase Physician Engagement/Integration
  • Increase volume
  • Kept informed of delays
  • Pain Management
  • Provider Communication
  • Reduce Call Lights
  • Reduce Employee Turnover
  • Reduce Length of Stay/ALOS
  • Reduce LWBS/AMA
  • Reduce Patient Anxiety
  • Reduce Readmissions
  • Responsiveness
  • Wait Time
  • All Tactics
  • 30 and 90 Day Meetings
  • 90-Day Plan
  • Bedside Shift Report
  • Communication Boards
  • Communication Strategies
  • Evidence-Based Leadership
  • Goal Alignment
  • highmiddlelow® Performance Conversations
  • Hourly Rounding
  • Key Words at Key Times/AIDET®
  • Lean
  • Monthly Meeting Model
  • Patient-Centered Care
  • Peer Interviewing
  • Pre and Post Visit Calls
  • Quality Impact Teams
  • Reward and Recognition
  • Rounding
  • Standards of Behavior
  • Support Service/Interdepartmental Survey
  • Thank You Notes
  • Time Management

From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put ...

Retail Price: $18.95
Your Price: $14.20

In healthcare, even the way we change has changed. Quint Studer’s new book helps you hardwire the skills you need to perform at a higher level—continuously.
Audiobooks available through Audible.com, Amazon.com, and iTu...

Retail Price: $32.00
Your Price: $24.00

Advance Your Emergency Department: Leading in a New Era

By: Stephanie Baker, RN, MBA, CEN; Dan Smith, MD, FACEP; Regina Shupe

Crowded emergency departments and long patient wait times were accepted as the status quo. Our mindset was that much of what happens in the ED is out of our control. Today, we know that's not true. And with quality and perception ...

Retail Price: $28.00
Your Price: $21.00

Believing You Can Fly

By: Jackie Gaines, MS, RN

This is the true story of a woman who turned her dream of helping people into a rewarding thirty-year career in health care.

Retail Price: $13.00
Your Price: $13.00

In Dual Transformation, Scott Anthony, Clark Gilbert, and Mark Johnson propose a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption....

Retail Price: $30.00
Your Price: $30.00

The purpose of this training package is to assist instructors using Eat That Cookie: Make Workplace Positivity Pay Off?For Individuals, Teams, and Organizations, along with the accompanying PowerPoint slides.

Retail Price: $75.00
Your Price: $75.00

Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first you have to get real about how tough a job in healthcare really is. About the negative thi...

Retail Price: $28.00
Your Price: $21.00

Engaging Physicians

By: Stephen Beeson, MD

Engaging Physicians: A Manual To Physician Partnerships is a tested, staged approach to create physician loyalty, improve physician partnership and generate superior organizational performance.

Retail Price: $28.00
Your Price: $21.00

The purpose of this training package is to assist instructors using Engaging Physicians, along with the accompanying PowerPoint slides.

Retail Price: $75.00
Your Price: $75.00

Excellence in the Emergency Department

By: Stephanie Baker, RN, MBA, CEN

For years healthcare professionals believed creating greater emergency departments was next to impossible. And it's true that too many patients, too few resources and too few hours in the day add up to big challenges. Yet where there...

Retail Price: $28.00
Your Price: $21.00
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