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  • All Outcomes
  • Nurse Communication
  • Align Goals
  • Always Quiet
  • Cleanliness
  • Communication of Medication
  • Courtesy of staff
  • Discharge Instructions
  • Doctor Communication
  • Explanation of Tests/Treatments
  • Financial Impact/ROI
  • Increase Employee Engagement
  • Increase patient satisfaction for ED treatment
  • Increase Physician Engagement/Integration
  • Increase volume
  • Kept informed of delays
  • Pain Management
  • Provider Communication
  • Reduce Call Lights
  • Reduce Employee Turnover
  • Reduce Length of Stay/ALOS
  • Reduce LWBS/AMA
  • Reduce Patient Anxiety
  • Reduce Readmissions
  • Responsiveness
  • Wait Time
  • All Tactics
  • 30 and 90 Day Meetings
  • 90-Day Plan
  • Bedside Shift Report
  • Communication Boards
  • Communication Strategies
  • Evidence-Based Leadership
  • Goal Alignment
  • highmiddlelow® Performance Conversations
  • Hourly Rounding
  • Key Words at Key Times/AIDET®
  • Lean
  • Monthly Meeting Model
  • Patient-Centered Care
  • Peer Interviewing
  • Pre and Post Visit Calls
  • Quality Impact Teams
  • Reward and Recognition
  • Rounding
  • Standards of Behavior
  • Support Service/Interdepartmental Survey
  • Thank You Notes
  • Time Management



Believing You Can Fly

This is the true story of a woman who turned her dream of helping people into a rewarding thirty-year career in health care.

Retail Price: $13.00 Availability: In Stock



Engaging Physicians

Engaging Physicians: A Manual To Physician Partnerships is a tested, staged approach to create physician loyalty, improve physician partnership and generate superior organizational performance.

Retail: $28.00 Your Price: $21.00


Excellence in the Emergency Department

For years healthcare professionals believed creating greater emergency departments was next to impossible. And it's true that too many patients, too few resources and too few hours in the day add up to big challenges. Yet where there...

Retail: $28.00 Your Price: $21.00 Availability: In Stock

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